CCA supports credit counselling agencies to meet new challenges and excel through standards that reflect best practices in community-based operations, services and programs.
Credit counselling services accreditation through CCA is available only to members of the Ontario Association of Credit Counselling Services (OACCS) and the Canadian Association of Credit Counselling Services (CACCS). Accreditation with CCA positions member agencies of OACCS and CACCS to keep pace with accountability expectations and lead when it comes to service quality.
The Right Fit
Organizations are asked to meet a common set of Organizational Standards, as well as standards specific to their credit counselling services.
The Organizational Standards look at the whole organization and cover things like governance, management, planning and evaluation, quality improvement, and important risk management functions. The standards also look for person-centred services, a strength-based approach, accessibility of services, and engagement and responsiveness to the communities served.
The Credit Counselling Standards assess aspects of service delivery including intake, assessment and service planning, staffing, training and supervisions of credit counsellors, and administration of Debt Management Programs and client trust accounts.
Engagement of the sector
The OACCS and the CACCS played leading roles as founding partners to create CCA and develop the accreditation program for organizations that offer credit counselling services.
Choosing the Program
Organizations that are members of OACCS/CACCS have access to the Credit Counselling accreditation standards as part of their membership. Organizations who are not members of OACCS/CACCS may access the credit counselling accreditation standards through the payment of a license fee.
Contact CCA for more information.