Quality Improvement Leadership
2026-01-20 13:00 - 2026-01-21 17:00 (America/Toronto) | Virtual
Developed in partnership with the Leading Edge Group, a global leader in quality improvement training, the Canadian Centre for Accreditation is pleased to offer the Quality Improvement (QI) Leadership workshop.
The live online instructor-led workshop will be delivered over two (2) subsequent virtual training sessions:

Session 1: Tuesday, January 20, 2026 from 1:00 – 4:30pm (EST)
Session 2: Wednesday, January 21, 2026 from 1:00 – 4:30pm (EST)

This training program emphasizes building a QI culture by focusing on leadership skills, process optimization and systemic improvements to deliver client-centered services efficiently.
Participants will develop a tailored framework and high-level strategy for sustainable success. Upon completion, participants will be able to effectively sponsor, manage and sustain QI deployment across short, medium and long-term planning cycles.
Training Focus
This training focuses on the key areas:

Benefits and principles of quality improvement
Implementation techniques and the PDCA improvement cycle
Leadership’s role in quality improvement
Measuring, tracking and reporting on QI activity
Leader standard work

Pricing
We offer flexible pricing to support early registration and recognize our valued clients:
Client Pricing

Early Bird – register by November 30, 2026: $399
Standard Rate: $450

General Admission Pricing

Early Bird: $499
Standard Rate: $550

Secure your spot early to take advantage of reduced pricing. Space is limited.
REGISTRATION: To register, visit https://CCA-QI-Leadership-Jan2026.eventbrite.ca.

Lean White Belt in Quality Improvement
2026-02-11 09:00 - 2026-02-12 12:30
This training workshop introduces Lean quality improvement (QI) and its relevance for community-based health and social services.
The workshop will focus on key quality concepts and methodologies (Lean and Six Sigma principles and 8 wastes) and tools (root cause analysis, fishbone, 5 Whys, PDSA/A3) and how they can be used to increase quality, efficiency and innovation. Upon completion, participants gain the ability to identify improvement opportunities in the workplace.
Dates: Wednesday, February 11 and Thursday February 12, 2026; 9:00am – 12:30pm.
Fees:

Participating Organizations, Reviewers and Partners: $275 per person +HST+ Eventbrite fees
General participants: $325 per person + HST + applicable fees

Available Discounts:

Groups of 5 or more are eligible for a 50% discount on the 6th registration!
Individuals who register for all 3 Lean White, Yellow and Green trainings are eligible for an overall 15%
Please note: discounts cannot be combined.

REGISTRATION: Register for individual workshops online at https://CCA-Lean-WhiteBelt-Feb2026.eventbrite.ca.
To take advantage of one of the available discounts, contact us at info@canadiancentreforaccreditation.ca
Refunds & Cancellation Policy
Refunds

Full refunds (minus Eventbrite fees) are available for cancellations made at least 5 business days before the session start date.
No refunds will be issued for cancellations made less than 5 days in advance.
If a cancellation affects the eligibility for a group or bulk discount, the discount may be deducted from the refund.

Replacements:

Replacements are allowed if requested at least 2 business days before the session’s start date.
The replacement participant must meet any session prerequisites or requirements.

Deferrals: Deferrals to future sessions will not be permitted.

Lean Yellow Belt in Quality Improvement
2026-02-24 09:00 - 2026-02-25 12:30
This workshop builds on White Belt training to provide an overview of the core principles of Lean quality improvement (QI); differentiate between Lean and Six Sigma and outline the essential tools and practices that can be applied across the community health and social services sector to increase service delivery efficiency and quality; improve client and employee satisfaction and reduce waste.
It aims to create a basic proficiency in applying key tools and practices such as process mapping; standard work and 5S workplace organization to make small improvements in community health and social service settings.
Participants will gain an internationally-recognized Yellow Belt certification through the successful completion of a 1-hour exam.
Dates: Tuesday February 24 and Wednesday February 25, 2026; 9:00am – 12:30pm.
Fees:

Participating Organizations, Reviewers and Partners: $375 per person+HST+ Eventbrite fees
General participants: $425 per person +HST+ Eventbrite fees

Available Discounts:

Groups of 5 or more are eligible for a 50% discount on the 6th registration!
Individuals who register for all 3 Lean White, Yellow and Green trainings are eligible for an overall 15%
Please note: discounts cannot be combined.

REGISTRATION: Register for individual workshops online at https://CCA-Lean-YellowBelt-Feb2026.eventbrite.ca.
To take advantage of one of the available discounts, contact us at info@canadiancentreforaccreditation.ca
Refunds & Cancellation Policy
Refunds

Full refunds (minus Eventbrite fees) are available for cancellations made at least 5 business days before the session start date.
No refunds will be issued for cancellations made less than 5 days in advance.
If a cancellation affects the eligibility for a group or bulk discount, the discount may be deducted from the refund.

Replacements:

Replacements are allowed if requested at least 2 business days before the session’s start date.
The replacement participant must meet any session prerequisites or requirements.

Deferrals: Deferrals to future sessions will not be permitted.

Practical Change Management - New Dates
2026-03-24 13:00 - 2026-03-25 16:30
This course introduces practical change management models and techniques to ascertain and effectively manage change readiness and ensure effective ongoing stakeholder engagement and communication. The training focuses on providing insights and guidance on how best to prepare for and successfully manage “change” at people, process, service and technology levels across a department or organization.
Upon completion, participants will be able to:

Identify types of resistance to change
Identify relevant change management models and where they best apply
Develop effective techniques to overcome resistance to change
Develop and apply effective stakeholder engagement and communication plans

Key Topics:

Resistance to change
The change equation
Introducing change management models
Overcoming resistance
Lean change management
Effective stakeholder engagement and communication

Dates: Tuesday March 24 and Wednesday March 25, 2026; 1:00 – 4:30pm.
Fees:

Participating Organizations, Reviewers and Partners: $375 per person + HST + Eventbrite fees
General participants: $425 per person + HST + Eventbrite fees
Site training for Participating Organizations & Partners (minimum of 12 registrants): $325 per person + HST
Site training for General Participants (minimum of 12 registrants): $375 per person + HST

Available Discounts:

Groups of 5 or more are eligible for a 50% discount on the 6th registration.
Individuals who register for both Practical Change Management and Practical Project Management are eligible for an overall 15% discount.
Please note: discounts cannot be combined.

REGISTRATION: Individuals can register for individual workshops online at HERE.
To take advantage of the discounts and site trainings, contact us at ea@canadiancentreforaccreditation.ca
Refunds & Cancellation Policy
Refunds

Full refunds (minus Eventbrite fees) are available for cancellations made at least 5 business days before the session start date.
No refunds will be issued for cancellations made less than 5 days in advance.
If a cancellation affects the eligibility for a group or bulk discount, the discount may be deducted from the refund.

Replacements:

Replacements are allowed if requested at least 2 business days before the session’s start date.
The replacement participant must meet any session prerequisites or requirements.

Deferrals: Deferrals to future sessions will not be permitted.

New Reviewer Training
2026-04-21 08:00 - 17:00
The credibility of any accreditation rests largely on the calibre of its Reviewers. CCA accreditation reviews are conducted by trained teams of volunteers, trained virtually over 4 half-days, from 9:00 am – 12:30pm:

April 21, 2026
April 28, 2026
May 5, 2026
May 12, 2026

To learn more about the volunteer Reviewer role, and to register to become a new Reviewer, visit: https://canadiancentreforaccreditation.ca/become-a-reviewer/how-to-become-a-reviewer/.

New Reviewer Training (English)
2026-04-21 09:00 - 12:30

Lean White Belt in Quality Improvement
2026-09-15 13:00 - 2026-09-16 16:30
This training workshop introduces Lean quality improvement (QI) and its relevance for community-based health and social services.
The workshop will focus on key quality concepts and methodologies (Lean and Six Sigma principles and 8 wastes) and tools (root cause analysis, fishbone, 5 Whys, PDSA/A3) and how they can be used to increase quality, efficiency and innovation. Upon completion, participants gain the ability to identify improvement opportunities in the workplace.
Dates: Tuesday September 15 and Wednesday September 16, 2026; 1:00 – 4:30pm.
Fees:

Participating Organizations, Reviewers and Partners: $275 per person +HST+ Eventbrite fees
General participants: $325 per person + HST + applicable fees

Available Discounts:

Groups of 5 or more are eligible for a 50% discount on the 6th registration!
Individuals who register for all 3 Lean White, Yellow and Green trainings are eligible for an overall 15%
Please note: discounts cannot be combined.

REGISTRATION: Register for individual workshops online at https://CCA-LeanWhiteBelt-Sept2026.eventbrite.caa.
To take advantage of one of the available discounts, contact us at info@canadiancentreforaccreditation.ca
Refunds & Cancellation Policy
Refunds

Full refunds (minus Eventbrite fees) are available for cancellations made at least 5 business days before the session start date.
No refunds will be issued for cancellations made less than 5 days in advance.
If a cancellation affects the eligibility for a group or bulk discount, the discount may be deducted from the refund.

Replacements:

Replacements are allowed if requested at least 2 business days before the session’s start date.
The replacement participant must meet any session prerequisites or requirements.

Deferrals: Deferrals to future sessions will not be permitted.

Lean Yellow Belt in Quality Improvement
2026-10-05 13:00 - 2026-10-06 16:30
This workshop builds on White Belt training to provide an overview of the core principles of Lean quality improvement (QI); differentiate between Lean and Six Sigma and outline the essential tools and practices that can be applied across the community health and social services sector to increase service delivery efficiency and quality; improve client and employee satisfaction and reduce waste.
It aims to create a basic proficiency in applying key tools and practices such as process mapping; standard work and 5S workplace organization to make small improvements in community health and social service settings.
Participants will gain an internationally-recognized Yellow Belt certification through the successful completion of a 1-hour exam.
Dates: Monday October 5 and Tuesday October 6, 2026; 1:00 – 4:30pm.
Fees:

Participating Organizations, Reviewers and Partners: $375 per person+HST+ Eventbrite fees
General participants: $425 per person +HST+ Eventbrite fees

Available Discounts:

Groups of 5 or more are eligible for a 50% discount on the 6th registration!
Individuals who register for all 3 Lean White, Yellow and Green trainings are eligible for an overall 15%
Please note: discounts cannot be combined.

REGISTRATION: Register for individual workshops online at https://CCA-LeanYellowBelt-Oct2026.eventbrite.ca.
To take advantage of one of the available discounts, contact us at info@canadiancentreforaccreditation.ca
Refunds & Cancellation Policy
Refunds

Full refunds (minus Eventbrite fees) are available for cancellations made at least 5 business days before the session start date.
No refunds will be issued for cancellations made less than 5 days in advance.
If a cancellation affects the eligibility for a group or bulk discount, the discount may be deducted from the refund.

Replacements:

Replacements are allowed if requested at least 2 business days before the session’s start date.
The replacement participant must meet any session prerequisites or requirements.

Deferrals: Deferrals to future sessions will not be permitted.

Lean Green Belt in Quality Improvement
2026-11-23 13:00 - 2026-12-03 16:30
Having taken White and Yellow Belt training, you will develop an in-depth understanding of those essential Lean tools and practices that can be applied in community health and social services settings to increase efficiency and quality of service; improve access to services; increase capacity; improve satisfaction among staff and community and create an ongoing culture of continuous quality improvement. The Green Belt program will develop the capability and skills to lead improvement initiatives within your organization.
The program enables immediate application and benefit through a requirement to complete a workplace improvement project. This ‘apply-it now’ approach can generate tangible benefits for your organization.
As well as live instructor-led training, participants receive access to a subject matter expert mentor throughout the program. Our mentors have significant experience supporting community health and social services organizations and will provide guidance on all aspects of the program – subject matter queries, project scoping and execution.
This program will be delivered over six (6) live online instructor-led sessions as follows:

Week 1: November 23rd, 24th and 25th, 2026; 1:00pm to 4:30pm Eastern (3 x 3.5-hour sessions)
Week 2: November 30th, December 1st and 2nd , 2026; 1:00pm to 4:30pm Eastern (3 x 3.5-hour sessions)

Prerequisite: Lean Yellow Belt Certification
Key Topics:

Why Lean in community health and social services
Project identification and selection
Lean Green Belt project essentials
Evaluation of current state/value stream mapping analysis
Stakeholder engagement tools
Lean tools to improve flow
Lean tools to reduce variation
Transforming to future state
Managing change
Lean leadership

Fees:

Participating Organizations, Reviewers and Partners: $1750 per person+ HST+ Eventbrite fees
General participants: $2000 per person+ HST+ Eventbrite fees

Available Discounts:

Individuals who register 1 at full price, get the 2nd at 25% off
Individuals who register for all 3 Lean White, Yellow and Green trainings are eligible for an overall 15%
Please note: discounts cannot be combined.

REGISTRATION: Individuals can register for individual workshops online at HERE.
To take advantage of one of the available discounts, contact us at info@canadiancentreforaccreditation.ca.
Refunds & Cancellation Policy
Refunds

Full refunds (minus Eventbrite fees) are available for cancellations made at least 5 business days before the session start date.
No refunds will be issued for cancellations made less than 5 days in advance.
If a cancellation affects the eligibility for a group or bulk discount, the discount may be deducted from the refund.

Replacements:

Replacements are allowed if requested at least 2 business days before the session’s start date.
The replacement participant must meet any session prerequisites or requirements.

Deferrals: Deferrals to future sessions will not be permitted.
