This training workshop introduces Lean quality improvement (QI) and its relevance for community-based health and social services. The workshop will focus on key quality concepts and methodologies (Lean and Six Sigma principles and 8 wastes) and tools (root cause analysis, fishbone, 5 Whys, PDSA/A3) and how they can be used to increase quality, efficiency and innovation. Upon completion, participants gain ...

This workshop builds on White Belt training to provide an overview of the core principles of Lean quality improvement (QI); differentiate between Lean and Six Sigma and outline the essential tools and practices that can be applied across the community health and social services sector to increase service delivery efficiency and quality; improve client and employee satisfaction and reduce waste. ...

Having taken White and Yellow Belt training, you will develop an in-depth understanding of those essential Lean tools and practices that can be applied in community health and social services settings to increase efficiency and quality of service; improve access to services; increase capacity; improve satisfaction among staff and community and create an ongoing culture of continuous quality improvement. The ...