Quality Improvement Training Overview

The Canadian Centre for Accreditation (CCA) in partnership with a global leader in Quality Improvement, Leading Edge Group, are delighted to announce a full suite of customized training programs that develop quality improvement knowledge, skills and capabilities for community-based health and social services.

Our programs have been specially developed to reflect the realities of community-based health and social organizations and their service delivery context. They have been developed to assist service providers across Canada to better face numerous challenges in delivering effective primary health care, prevention and promotion, and social care (i.e., funding pressures; increasing client demands; greater need for accountability; addressing risk management and the need for more extensive collaboration).

White Belt


This 1-day training workshop introduces quality improvement (QI) and its relevance for community-based health and social services.

The workshop will focus on key quality concepts and methodologies (Lean and Six Sigma principles and 8 wastes) and tools (root cause analysis, fishbone, 5 Whys, PDSA/A3) and how they can be used to increase quality, efficiency and innovation.

Yellow Belt


This 1-day workshop builds on White Belt training to provide an overview of the core principles of quality improvement (QI) and differentiate between Lean and Six Sigma. This workshop will outline the essential tools and practices that can be applied across the community health and social services sector to increase service delivery efficiency and quality; improve client and employee satisfaction and reduce waste.


Participants gain an internationally recognized Yellow Belt certification through the successful com3letion of a 1-hour exam.


It aims to create a basic Proficiency in a P3Iying key tools and practices such as value stream mapping; standard work and 5S workplace organization in community health and social service settings.

Green Belt


This 3-day workshop builds on White and Yellow Belt level training to develop the capability to facilitate quality improvement initiatives in community health and social service settings. Attendees will be qualified to be organizational quality improvement (QI) leads adc facilitators, whereby they can successfully initiate, lead and complete QI projects.


As well as attending three days of classroom training, participants will receive access to an online mentor who will provide subject matter expertise as they apply the concepts taught and deliver the QI workplace project.


Participants will gain an internationally recognized Green Belt certification through successfully completing a workplace QI project and an exam. Through the assessment requirement to deliver a workplace QI project, participants can achieve an immediate return and benefit for their organization. Green Belt projects have achieved multiple benefits for community health and social services organization.

Some examples:

  1. Reducing intake wait times by 25%
  2. Improving access to specific child and youth mental health services and reducing wait list time
  3. Strengthening internal communication at a community health centre to increase and expedite clinician referrals
  4. Reducing initial assessment time for clients accessing addictions programs from 90 minutes to 30 minutes.


As well as developing more advanced capabilities in key tools and techniques such as value stream mapping; Kaizen; DMAIC; visual management; mistake proofing and 5S, the program develops project facilitation, communication and change management skills.