The Accreditation Process

2 years before site visit

• Self-assess with standards
• Develop workplan
• Access CCA training and resources
• Engage organization

14 months before site visit

• Gather documentation
• Load evidence in online tool
• CCA surveys: staff
• Settle visit schedule
• Prepare for interviews

Site visit

• Observations
• Interviews
• File and document review
• Client journey
• Verbal wrap up

2 weeks after site visit

• Report provided on organization’s strengths and areas for improvement
• 6 weeks to address unmet standard

3 months after site visit

• Possible decisions
• Accreditation approved. Final report and certificate
• Conditional accreditation with more time to finish
• Not accredited

On accreditation anniversary

• Quality updates